Terms & Conditions of Business
We reserve the right to modify these terms of business at any time and without prior notice.
- All prices quoted are subject to VAT. Any time spent on artwork, proofing, amendments and print file preparation time is chargeable and is not a free service.
- Printing will not take place until your proofs have been approved. We cannot make changes once work has been scheduled. Your instruction to commence any artwork is your acceptance of our terms and you will be charged at full artwork, scanning or design prices.
- Orders & Payment: All invoices must be paid in full by the Due Date shown, unless alternative terms have been agreed in advance by both parties. Date of Issue, Expiry and Due are shown on each quotation, invoice and statement. Payment by bank transfer is preferred but we can also accept card payments. Our bank details can be found on your invoice(s) and statement(s), ‘Pay Now’ links are also provided, embedded in invoice PDFs. Prices may change without prior notice.
- Late Payments: If invoices are not paid within 30 days of the Due Date, we reserve the right to charge Statutory Interest at 8% over the Bank of England base rate for any sum outstanding. You will receive a further invoice for this charge. We also reserve the right to claim debt recovery costs, the amount applicable being set by late payment legislation.
- Production Timescale: Processing and shipping times may vary; for standard prints we will generally ship within 2 days from invoice, for non-standard work an estimated delivery will be provided prior to invoicing.
- Quality & Variations: Printed goods may have slight variations due to printing processes. Such differences do not qualify as defects.
- Copyright & Usage: All designs remain the property of the creator. Reproduction or resale is not permitted. We may use photos of work to promote particular products via our website or social media channels. You can opt out of this if you do not wish us to show any part of your order(s), please notify us via email of any items that you do not wish us to show or channels that you do not wish us to use.
Deliveries
- Shipping & Delivery Time: Delivery costs and timings are calculated at invoice and may vary based on weight, location, and shipping method. We are not responsible for delays caused by carriers or unforeseen circumstances.
- Tracking & Notifications: If applicable, tracking details will be provided once the order is dispatched.
- Delivery Address: It is the customer’s responsibility to provide an accurate delivery address. We are not liable for orders delivered to incorrect addresses provided by the customer.
- Damages: If your order arrives damaged you should notify us immediately and provide photos.
- Liability: We are not responsible for delays, lost shipments, or damages caused by third-party carriers.
- Returns & Refunds: We do not accept returns or exchanges.
- Customs & Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Force Majeure: We are not responsible for delivery delays due to events beyond our control, such as natural disasters, strikes, or carrier issues.