1. Quotations & Orders
Quotations are valid for 14 days unless otherwise stated. Prices may be revised after the quotation expiry date or where the Customer requests changes to the specification. Unless otherwise agreed in writing, dimensions shown on quotations are approximate and subject to manufacturing tolerances. Work will not commence until all of the required information has been received, including approved artwork, specifications, written acceptance of the quotation, and where applicable a valid Purchase Order. Orders are deemed accepted only upon written confirmation from the Company. Where the Customer’s procurement procedures require a Purchase Order, it must be provided before work commences unless otherwise agreed in writing.
2. Payment
The Company reserves the right to require payment in advance, or a deposit, before production commences. All invoices must be paid in full by the due date shown, unless alternative terms have been agreed in advance. Date of Issue, Expiry and Due are shown on each quotation, invoice and statement. Payment by bank transfer is preferred but the Company can also accept card payments via Stripe. Bank details can be found on invoices and statements, ‘Pay Now’ card links are also embedded in invoice PDFs. The Company reserves the right to suspend production, delivery or future work where invoices remain unpaid.
3. Late Payments
If invoices are not paid within 30 days of the due date, the Company reserves the right to charge Statutory Interest at 8% over the Bank of England base rate for any sum outstanding. You will receive a further invoice for this charge. The Company also reserves the right to claim debt recovery costs, the amount applicable being set by late payment legislation.
4. Artwork & Production
Artwork and all associated files must be supplied by the agreed deadline. Customer supplied artwork is printed as received. Delays in providing artwork, approvals or information may result in revised production schedules. Rush work may incur additional cost and/or reduced liability. The Company reserves the right to reject artwork that is technically unsuitable for production. Files should ideally be sent packaged with all of the images and fonts included, or images should be embedded and fonts set to outline. Missing fonts, linked images or other required assets may result in revised delivery dates and additional charges where production schedules need to be rearranged. Production schedules commence only after receipt of all required artwork, approvals, Purchase Orders (where applicable), and any agreed advance payment(s). If proofs are requested, production will not commence until a written proof approval has been received. Approval may be given by email or any other written electronic communication. Written approval confirms acceptance of the artwork, including spelling, layout, dimensions, colours (where represented), and content. Any errors identified after approval will be chargeable to correct. Processing and shipping times may vary; standard print work is generally despatched within 2 days of production commencing, for non-standard work an estimated schedule will be provided prior to invoicing. Estimated production times are provided in good faith and are not guaranteed.
5. Amendments & Additions
Quotations include up to two rounds of minor amendments unless otherwise stated. Additional amendments, design changes, or complete redesigns will be charged at the current hourly rate. Any work outside the agreed quotation will be charged separately. Changes requested after approval may require the quotation to be revised. Requests for amendments after production has commenced may require the order to be restarted and charged accordingly.
6. Customer Delays
Where delays caused by the Customer extend beyond 30 days, the Company reserves the right to invoice for work completed, materials purchased, and any storage incurred. Revised production and delivery dates may also apply when the project resumes.
7. Quality & Variations
Printed goods may have slight variations due to printing processes. Printed colours will not necessarily match those viewed on a screen. Such differences do not qualify as defects. The Company cannot guarantee the suitability, durability or performance of customer supplied materials and no warranty applies to defects arising from their use. Finished sizes may vary within normal manufacturing tolerances.
8. Copyright & Usage
Copyright in artwork created by the Company remains with the Company unless otherwise agreed. Customer supplied artwork remains the property of the Customer. Native design files and editable artwork are not included unless specifically agreed in writing. The Company may use photos of work to promote particular products via the website or social media channels. This can be opted out of if you do not wish us to show any part of, or all of, your order, please notify us via email of any items that you do not wish us to show or channels that you do not wish us to use. Reproduction or resale is not permitted.
9. Ownership of Goods & Artwork Retention
All goods remain the property of the Company until paid for in full. Artwork is retained for future use and reference, but this cannot be guaranteed indefinitely. The Company retains artwork for convenience only and accepts no responsibility for accidental loss or corruption of archived files.
10. Shipping & Delivery
Time Delivery costs and timings are calculated at invoice and may vary based on weight, location, and shipping method. Dates given are estimates and the Company is not responsible for delays caused by carriers or by unforeseen circumstances. Risk in the goods passes to the Customer upon delivery. Delivery is deemed complete when goods are delivered to the address specified by the Customer.
11. Delivery Address
It is the responsibility of the Customer to provide an accurate delivery name, address and phone number, and to make sure that there is someone at the destination that can receive the delivery. The Company is not liable for orders delivered to incorrect addresses provided by the Customer. Failed deliveries and redeliveries will be charged accordingly.
12. Tracking & Notifications
If applicable, and requested, delivery tracking details will be provided once the order is dispatched.
13. Collection & Storage
Goods collected by the Customer become the Customer’s responsibility upon collection. If a Customer has agreed to collect their order but fails to do so, any goods that are uncollected after 14 days may incur storage charges at our current rate, charges may also include reasonable handling costs.
14. Inspection of Goods
The Customer must inspect goods upon receipt and notify the Company of any shortages, defects or discrepancies within three working days. Goods shall be deemed accepted after this period.
15. Installations
If a Customer is not ready for an installation to be completed at the agreed date and time, or a visit is aborted, charges may be incurred to cover time and travel. Where applicable, the Customer should ensure that there is adequate parking, permissions, access and power, as failure to do so could incur additional charges. The Customer is responsible for obtaining any permissions or landlord approvals required prior to manufacture or installation.
16. Cancellations
Orders cancelled after work has commenced remain payable for any work completed and materials purchased.
17. Returns & Refunds
As all products are manufactured to the Customer’s specification, orders cannot be returned or cancelled once production has commenced, except where goods are faulty or incorrectly supplied. Returns must be authorised by the Company before goods are returned.
18. Insolvency
If a Customer enters administration, any payments become due immediately.
19. Damages
If an order arrives damaged the Company should be notified within 24 hours of receipt, and photos of the packaging and contents affected should be provided, so that we can investigate and submit a claim with the carrier where appropriate. Every care is taken to package items so that they can be handled and delivered safely.
20. Liability
The Company is not responsible for delays, lost shipments, or damages caused by third party carriers. The total liability of the Company shall not exceed the value of the relevant order. Under no circumstances shall the Company be liable for indirect or consequential loss including loss of profit, business interruption or loss of opportunity.
21. Customs & Duties
International orders may be subject to customs duties and taxes, which are the responsibility of the Customer.
22. Force Majeure
The Company is not responsible for delays caused by, but not limited to; natural disasters, fire, flooding, strikes, carrier issues, supplier shortages, machinery breakdown, cyber incidents, government restrictions, pandemics or utility failures.
The Company reserves the right to modify these terms at any time and without prior notice. These Terms & Conditions apply to all quotations, orders and invoices unless otherwise agreed in writing. Acceptance of a quotation, issue of a Purchase Order, payment of a deposit, or instruction to proceed shall constitute acceptance of these Terms & Conditions.